Choosing a solid logistics provider is not a decision that any company should take lightly. After all, this is a company that you will be counting upon to handle the flow of your goods to the end user. Depending on the deal that you structure, packaging, shipping, stocking, and more could be handled through this third-party company. If you make the wrong choice, it can have a dramatic impact on your business.
Take a look at these 5 simple performance indicators before you choose a logistics partner.
Connection with Your Customers
One of the first things that you should consider when looking for a new fulfillment services company is whether or not they are willing to find out exactly what your customers need. It is critical that any company you select understands what makes your customers happy so that they can help you to deliver it. It is not uncommon for some services to run down a long list of what they can offer you without fully understanding whether or not those things are going to help your customers.
One of the primary questions that you will want to answer is whether or not your fulfillment provider has integrated services. This means that they can handle multiple packaging, shipping, warehousing, and more through a central operation. If you have to look outside of them for a particular service, that could slow your business down and make it less efficient. So, seek a fulfillment company that is flexible and diverse enough to handle all that you need.
Whether you are searching for a logistics partner or a new car, one of the considerations that will help sway or decisions is whether or not the provider is willing to offer quality service. Unfortunately, many companies will offer to provide top level service up front but fail to follow through once the deal has been made. Before making any final decisions on a fulfillment company, you need to know that they are going to do everything in their power to provide service and support. If not, your customers will recognize everything from poor packing to slow shipping times.
Systems and Technology
There are few businesses out there today that can operate efficiently without some kind of technology in place and that certainly applies to your logistics provider. One of the questions that you need to ask is whether or not your provider is utilizing the latest systems to help make your job easier. If they are handling inventory, do they not only have the ability to track properly, but can they quick relay that information to you. Regardless of how simple or complicated their systems may be, do you have access to them and are they a good match for whatever it is that you’re trying to accomplish via your business and customers.
If you have made the decision to use a logistics provider, it’s important that you consider these indicators before moving forward. It’s an important partnership and one that you should investigate fully before moving forward.