Most of us despise service interruptions, whether at the register or online. In fact, a study of customer behavior in checkout lines found that 33% of customers abandoned a full basket when made to wait more than five minutes.
Downtime occurs when a system crashes or loses power unexpectedly. More than 60% of vendors lose their ability to handle payments during the outage. In terms of income and client retention, these outages are costly. Check out the resource below on how to avoid this.